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Our Philosophy and Culture
Commitment to Excellence in Medicine and Service
We expect all our doctors and teams to practice at the highest standards of care and service, treat their colleagues and teams with respect and challenge themselves. The needs and interests of each Vets Pets practice and its community can vary. We encourage autonomy at each hospital to address specific needs of its community and develop interests or strengths of the local team. We uphold these standards by hiring the best veterinarians and staff, and providing them with the training, resources and guidance they need to use their skill-set to best serve patients and clients.
The Vets Pets People
Our people are our most valuable asset. We focus on creating a positive culture for every team member. Continued education, mentorship, communication, and promotion from within are valued.
Operational Development
We encourage each Vets Pets hospital to maintain or develop its own personality, but many operational processes are standardized throughout the company. We’ve tested and developed our own best practices. Vets Pets management, Practice leaders and staff work together to improve operational procedures and client service.
What Our Team Members Are Saying
Since I moved to North Carolina in 2015, I have been working with Vets Pets. Every day I have been advancing my skills and responsibilities along with a very strong and dedicated support team that is always there to help me along the way. I started as an Emergency Vet Tech and worked my way to Hospital Manager. Recently I have been given another great opportunity to help manage one of our pet resorts! Vets Pets offers a unique opportunity because they have allowed myself and other managers to shape their hospitals in creative ways that best fit our communities. Having the flexibility to concentrate on areas of focus that I know are important and needed for our hospital’s growth has turned our practice into a true reflection of our community, clients, and pets. I look forward to the continued growth with the Vets Pets team!
I think what comes to mind when I think of the 12 years, I have worked for Vets Pets is the overall growth. I have seen Vets Pets grow from a small family type practice to expanding to many more hospitals and facilities spread out over a broad area of NC. That means we have grown and developed to be able to offer more support, technology and care to the different communities by keeping the animals happy, healthy & thriving!
Thank you so much for the generous offer; I’m humbled to get an opportunity like this just one year out of school. I cannot imagine working for any other company. This internship has been amazing and I’ve learned so much already from the Vets Pets team. The management, doctors, and staff have been so kind, welcoming, and compassionate to me.
I’ve dreamed of having my own hospital ever since graduating from veterinary school in 2001. I not only have the opportunity to make a hospital my own, I also have the benefit of the support of a larger community of doctors and veterinary professionals. At the same time, I’ve become more involved in my local community, which has been incredibly rewarding. The most exciting thing for me is that the best is still to come.
I have thoroughly enjoyed our partnership with Vets Pets. It has allowed us to steadily grow our location while focusing on patient care and team development instead of being weighed down by the constant array of passionate management needs faced by a busy small animal practice. I am proud to be part of such a committed veterinary management team.
Working at Vets Pets has given me the opportunity to grow both as a person and a veterinarian. Since our hospital, Cornwallis Road Animal Hospital, is part of a community of hospitals that are each unique and focused on serving their local community, I’ve had the opportunity to work collaboratively in ways that truly benefit my patients and clients. I’ve learned so much from working with doctors who are certified in acupuncture, have vast experience in ER, and who have interests in surgery and geriatric care. Since each hospital in our community is given the freedom to determine how best to serve our local community, we all seem to have unique skill sets that can help each other with difficult cases.