Our Leadership Team
Steve Thomas
President & CEO
Steve co-founded Vets Pets and serves as its President and CEO. Prior to starting Vets Pets, Steve worked in Finance at Bank of America Securities and Aon Plc.
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He received a BBA in Management from The University of Georgia and an MBA in Finance from Wake Forest University. Steve serves on the Board of Directors of the Wilson Family YMCA and lives in Wilson, NC with his wife, son, daughter and two dogs.
Shannon Bass, DVM, CVA
Vice President of Medical Leadership
Dr. Shannon Bass joined Vet Pets in 2023 and serves as Vice President of Medical Leadership.
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Dr. Bass is a native Texan who attended Texas A&M University for undergraduate and veterinary school. After graduating with her DVM in 1998, she moved to North Carolina, where she worked as a general practice veterinarian, emergency veterinarian, medical director of a 24-hour emergency and specialty practice, and veterinary recruiter. She became a Certified Veterinary Acupuncturist in 2010.
Organized veterinary medicine is something Dr. Bass is passionate about. She enjoys serving as the Immediate Past President of the NCVMA, and Chair of the NCVMA Disaster Response Committee. She is a frequent podcast guest and conference speaker on leadership and communication topics, including moral injury and critical incident debriefing.
Outside of work, Dr. Bass enjoys traveling with her husband, two sons, and three-legged Labrador mix. She is an endurance athlete, yoga instructor, and adventurous cook.
Hans Bernhard, DVM
Vice President of Technology
Dr. Hans Bernhard joined Vets Pets in 2016 and serves as Vice President of Technology.
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A North Carolina native, Dr. Bernhard was born and raised in Raleigh. He joined Vets Pets in 2016 as a partner at Holly Springs Veterinary Hospital in Holly Springs, NC. Prior to taking on administrative roles, he practiced clinically for over 15 years at Holly Springs Veterinary Hospital, providing comprehensive veterinary care to pets in the community.
In July 2022, he took on the role of Director of Business Operations, overseeing operational strategy and managing vendor relationships throughout the organization. In this role, he drove operational excellence and supported the growth of Vets Pets’ network of practices in North Carolina.
In January 2026, Dr. Bernhard transitioned to the role of Vice President of Technology, where he leads technological innovation across the network.
Dr. Bernhard earned his Doctor of Veterinary Medicine (DVM) from NC State College of Veterinary Medicine in 2005. During veterinary school, he was a founding leader of the school’s Veterinary Business Management Association chapter, demonstrating his early commitment to the intersection of veterinary medicine and business leadership.
Dr. Bernhard lives in Raleigh, NC, with his husband, Mitch, and their children, Eva and Landon. The family shares their home with their cats Keiko and Stormy, and their dogs Belle and Finn. He enjoys watching baseball, snow skiing, and spending time at the beach with his family.
Dr. Bernhard brings a unique blend of clinical veterinary expertise and strategic business and technology leadership, committed to advancing veterinary medicine through innovation and collaborative partnerships.
George Ghneim, DVM, PhD
Vice President of Medical Leadership
Dr. Ghneim joined joined Vet Pets in 2017 and serves as Vice President of Medical Leadership.
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He joined in 2017 as the managing veterinarian for Wake Veterinary Medical Center (formerly Wake Veterinary Hospital & Urgent Care) and became a partner. He was instrumental in transforming Wake Vet from a primary and urgent care facility into a 24-hour emergency hospital, now offering specialties in Internal Medicine, Oncology, Imaging, Surgery, and Cardiology.
Together, we have also established four Oak Heart Veterinary Hospitals within Raleigh’s beltline, including South Saunders—a 24-hour emergency hospital that provides primary care, boarding, daycare, and training.
Dr. Ghneim, a UC Davis graduate with a focus in Preventive Veterinary Medicine and a PhD in Ecology specializing in infectious diseases, has a diverse career encompassing clinical practice, infectious disease research, and public health management. Before joining Vets Pets, he held positions at RTI International and Care First Animal Hospitals. Dr. Ghneim and his wife, Carrie, live in Raleigh with their two children, Isadora and Simon, and their four dogs (Hex, Finneas, Juno, and Wednesday).
Paige Harrington, DVM
Vice President of Medical Leadership
Dr. Harrington joined Vets Pets in 2014 when the Pet Emergency Clinic in Greenville became a Vets Pets hospital.
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By 2016, Dr. Harrington was named Vets Pets Medical Director of Emergency and Specialty Services.
Following the passion of Vets Pets’ founding veterinarian, Dr. Frank Batten, Dr. Harrington has sought to bring advanced veterinary medicine to regions outside the Raleigh-Durham Corridor. She helped launch the first specialty service directly east of Raleigh, growing Points East Veterinary Specialty Hospital into a multi-specialty hospital by 2020. The Points East Veterinary Group includes locations in Fayetteville, Greenville, and Wilson. Each provides emergency and veterinary specialty care to a wide region of North Carolina.
Raised in New York with strong family ties to Eastern NC, Dr. Harrington spent all her childhood vacations and summers between Wilson and Emerald Isle. She earned both her Bachelor’s Degree in Zoology and Doctorate of Veterinary Medicine from NC State University.
Dr. Harrington completed a small animal emergency medicine internship in Charleston, NC, before joining an emergency-specialty hospital in Wilmington, NC. After seven years there, she and her family moved to Greenville, NC, where she continued her work as an emergency clinician. Dr. Harrington still lives in Greenville with her husband, two children, three cats, and a dog. She volunteered her time with the North Carolina State University College of Veterinary Medicine Admission Committee for five years and currently sits on the North Carolina Veterinary Medical Association’s Executive Committee. Dr. Harrington is passionate about elevating the profession through her partnership with Vets Pets.
Matt Mumpower
Vice President of Marketing and Communications
Matt joined Vets Pets in 2020, overseeing all marketing and communications functions.
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Matt is passionate about building Vets Pets as a brand, sharing our culture, and impacting our communities.
Before joining Vets Pets, Matt spent a decade in strategic marketing for technology, healthcare, and training organizations. More recently, he was the Director of Marketing for a multi-site healthcare group.
Matt grew up in Asheville, NC, and enjoys hiking, lifting weights, and golfing. He currently lives in Apex, NC, with his wife, son, daughter, and two dogs.
Blair Myers
Vice President of Finance and Accounting
Blair joined Vets Pets in 2019,
overseeing all accounting and finance functions.
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Blair graduated from the University of South Carolina with a B.S. in Business Administration in 2006 and Master of Accountancy in 2007. Prior to joining Vets Pets, Blair gained valuable experience and knowledge in accounting while working at Deloitte, Lowe’s Home Improvement, and Bosch Packaging Services.
Blair grew up in Wilson, NC and is excited to be a part of the Vets Pets team in this exciting and thriving time for the company. She currently lives in her hometown of Wilson, NC with her husband, two sons, and their goldendoodle.
Kendra Pearson, MSHR, SHRM-SCP
Vice President of People
Kendra is passionate about Vets Pets thriving as the employer of choice for veterinary professionals.
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She joined the organization in 2016 and leads our HR, training, and operations teams. She is committed to developing others to reach their full potential and to supporting the delivery of the best quality of care and exceptional customer service.
Kendra has been in the HR industry since 2004, and her experience includes recruitment, employee relations, policy development, compensation, benefits, payroll, and training. She earned her Bachelor’s degree in Psychology and Sociology from the University of Mary Washington and her Master’s in Human Resources through Western Carolina University. She lives in Middlesex, NC with her husband and their cat and three dogs, all of whom are rescue pets.
With Special Thanks
Frank Batten, DVM
Founder
Dr. Batten co-founded Vets Pets in 2007 and remains engaged in the Company’s strategy and development.
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He oversees and advises the management team on medical, operational and development decisions. Dr. Batten started his veterinary career in Southern Pines at Maple Lawn Animal Clinic in 1972. In 1975 he moved to Wilson, NC and founded Wilson Veterinary Hospital. In 1983, he founded Nash County Animal Hospital and in 2006 he started a referral veterinary emergency hospital in Wilson, NC (ECVETS). Dr. Batten graduated from University of Georgia Veterinary School in 1972.