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Surgery Services Manager

Points East Veterinary Specialty Hospital in Wilson, NC offers board-certified veterinary surgery and emergency services to the beloved pets of the area. With the most up-to-date diagnostic techniques, advanced treatment plans, and 24-hour nursing care, our pets can receive optimal care right here in North Carolina.


  • Oversee the daily operations of the surgery service and actively manage the surgery team with frequent and direct communication on day-to-day responsibilities and workflow.
  • Function in the practice as a Surgical Veterinary Technician or Assistant 
  • Identify areas for improvement in the operational processes and work with the Vets Pets management to formulate and implement systemic solutions.
  • Partner with Vets Pets management to interview, select, train, develop, coach, mentor new employees.
  • Direct, lead, and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
  • Focus on staff development and involvement to address issues and improve themselves and the hospital.
  • Routinely lead surgical team meetings and one-on-one meetings with staff members and doctors.
  • Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
  • Responsible for overseeing administrative duties, including expense management, staff scheduling, and inventory management for the surgery service. 
  • Assure surgical suite readiness for service and inspection. 
  • Ensure compliance with all practice policies and procedures and with all local state and federal laws.

Desired Competencies

  • Communication: Constantly listens, relates, encourages, and motivates the team.
  • Leadership: Clearly demonstrates how and why team members perform tasks and lead by example.
  • Customer Service: Always works to find a way to say yes. Serves as a client champion and leads team to maintain exceptional services.
  • Conflict management: Actively addresses conflict and works to create opportunities from it.
  • Staff development: Encourage and motivate staff to take responsibility, grow & improve.
  • Organization: Able to prioritize and take a systematic approach in completing assignments.
  • Technology: Knowledgeable of Microsoft office and practice management software.
  • Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requirements and Qualifications

  • BS degree preferred Associate degree or the equivalent combination of education, training & experience.
  • Three years of related experience required
  • Previous managerial responsibilities in Veterinary Medicine are preferred.
  • RVT, CVT, LVT & experience preferred.

Perks and benefits include:

  • A choice between two medical plans with prescription drug benefits
  • Dental and vision coverage
  • 401(k) Savings Plan with employer match, including immediate vesting
  • Life insurance for yourself, spouse, and eligible dependents
  • Paid time off / holidays
  • Flexible schedules
  • Health Savings Account available
  • Short term disability available
  • Supplemental critical illness and accident plans through Principal and The Hartford
  • Uniform allowance
  • Employee assistance program
  • Generous pet care discount for employee pets
  • Continuing education opportunities
  • Strong career growth and personal development opportunities
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