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Practice Manager

The primary function of the Practice Manager is to lead the hospital team in providing the highest quality veterinary care and exceptional client service.

Primary Responsibilities:

  • Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on a daily responsibilities and workflow.
  • Function in the practice as a Veterinary Technician, Assistant, Receptionist or a combination thereof
  • Identify areas for improvement in the “big picture” operational processes and work with the Vets Pets management to formulate and implement systemic solutions.
  • Partner with Vets Pets management to interview, select, train, develop, coach, mentor and if necessary discipline and terminate staff.
  • Direct, lead and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
  • Focus on staff development and involvement to address issues and improve themselves and the hospital.
  • Communicate, communicate, communicate.  Routinely lead hospital team meetings and one-on-one meetings with staff members and doctors.
  • Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
  • Responsible for overseeing administrative duties including expense management, cash, control/banking, loss prevention, office and medical supply ordering, staff scheduling and inventory management.
  • Responsible for overseeing facility cleanliness and organization.
  • Ensure compliance with all practice policies and procedures and with all local state and federal laws.

Desired Character Traits:

  • Warmth & empathy: Easily relates to people and sees from their perspective
  • Initiative: Naturally possess a strong work ethic and seek responsibility & progress
  • Flexible & Open-minded: Willing to listen and try new things & others ideas
  • Cooperation: Enjoys working with others to solve problems and share credit & admit fault
  • Positive Attitude: Brushes off negativity & responds well under stress & pressure
  • Goal-oriented: Ambitious, driven and enjoys managing for results.

Desired Competencies:

  • Communication: Constantly listens, relates, encourages and motivates the team
  • Leadership: Clearly demonstrates how and why team members perform task and leads by example.
  • Customer Service: Always works to find a way to say yes.  Serves as a client champion and leads team to maintain exceptional services.
  • Conflict management: Actively addresses conflict and works to create opportunities from it
  • Staff development: Encourage and motivates staff to take responsibility, grow & improve
  • Organization: Able to prioritize and take a systematic approach in completing assignments
  • Technology: Comfortable suing a computer and practice management software
  • Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Experience, Education, &/or Training

  • BS degree preferred, Associate degree or the equivalent combination of education, training & experience
  • Three years related experience required (Health care, veterinary, service industry, etc)
  • Previous managerial responsibilities in Veterinary Medicine preferred.
  • RVT, CVT, LVT & experience preferred. 

Perks and benefits include:

  • A choice between three medical plans with prescription drug benefits
  • Dental and vision coverage
  • 401(k) Savings Plan with employer match, including immediate vesting
  • Life insurance for yourself, spouse and eligible dependents
  • Paid time off / holidays
  • Flexible schedules
  • Health Savings Account available
  • Short term disability available
  • Supplemental critical illness and accident plans through Principal and The Hartford
  • Uniform allowance
  • Employee assistance program
  • Generous pet care discount for employee pets
  • Continuing education opportunities
  • Strong career growth and personal development opportunities

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