The primary purpose and function of the Practice Manager is to lead the hospital team in providing the highest quality veterinary care and exceptional client service.

Practice Manager Primary Responsibilities

  • Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on daily responsibilities and workflow.
  • Function in the practice as a veterinary technician, assistant, receptionist or a combination thereof.
  • Identify areas for improvement in “big picture” operational processes and work with Vets Pets management to formulate and implement systemic solutions.
  • Partner with Vets Pets management to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate staff.
  • Direct, lead and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
  • Focus on staff development and involvement to address issues and improve themselves and the hospital.
  • Communicate, communicate and communicate. Routinely lead hospital team meetings and one on-one meetings with staff members and doctors.
  • Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
  • Responsible for overseeing administrative duties including expense management, cash control/banking, loss prevention, office and medical supply ordering, staff scheduling and inventory management.
  • Responsible for overseeing facility cleanliness and organization.
  • Ensure compliance with all practice policies and procedures and with all local, state and federal laws.

Desired Character Traits

  • Warmth and empathy: Easily relates to people and sees from their prospective
  • Initiative: Naturally possesses a strong work ethic and seeks responsibility and progress
  • Flexible and open-minded: Willing to listen and try new things or others’ ideas
  • Cooperation: Enjoys working with others to solve problems and share credit and admit fault
  • Positive Attitude: Brushes off negativity and responds well under stress and pressure
  • Goal Oriented: Ambitious, driven and enjoys managing for results

Desired Competencies

  • Communication: Constantly listens, relates, encourages and motivates the team
  • Leadership: Clearly demonstrates how and why team members perform tasks and leads by example.
  • Customer Service: Always works to find a way to say “yes.” Serves as client champion and leads team to maintain exceptional service.
  • Conflict Management: Actively addresses conflict and works to create opportunities from it
  • Staff development: Encourages and motivates staff to take responsibility, grow and improve
  • Organization: Able to prioritize and take a systematic approach in completing assignments
  • Technology: Comfortable using a computer and practice management software.
  • Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Experience, Education and/or Training

  • Bachelor’s degree preferred, Associates degree or the equivalent combination of education, training and experience
  • Three years related experience required (health care, veterinary profession, service industry, etc.)
  • Previous experience with managerial responsibilities in veterinary medicine preferred.
  • Veterinary technician certification, licensure and experience preferred.
Employment Application