Management

The primary purpose and function of the Practice Manager is to lead the hospital team in providing the highest quality veterinary care and exceptional client service.

Practice Manager Primary Responsibilities

  • Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on daily responsibilities and workflow.
  • Function in the practice as a veterinary technician, assistant, receptionist or a combination thereof.
  • Identify areas for improvement in “big picture” operational processes and work with Vets Pets management to formulate and implement systemic solutions.
  • Partner with Vets Pets management to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate staff.
  • Direct, lead and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
  • Focus on staff development and involvement to address issues and improve themselves and the hospital.
  • Communicate, communicate and communicate. Routinely lead hospital team meetings and one on-one meetings with staff members and doctors.
  • Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
  • Responsible for overseeing administrative duties including expense management, cash control/banking, loss prevention, office and medical supply ordering, staff scheduling and inventory management.
  • Responsible for overseeing facility cleanliness and organization.
  • Ensure compliance with all practice policies and procedures and with all local, state and federal laws.

Desired Character Traits

  • Warmth and empathy: Easily relates to people and sees from their prospective
  • Initiative: Naturally possesses a strong work ethic and seeks responsibility and progress
  • Flexible and open-minded: Willing to listen and try new things or others’ ideas
  • Cooperation: Enjoys working with others to solve problems and share credit and admit fault
  • Positive Attitude: Brushes off negativity and responds well under stress and pressure
  • Goal Oriented: Ambitious, driven and enjoys managing for results

Desired Competencies

  • Communication: Constantly listens, relates, encourages and motivates the team
  • Leadership: Clearly demonstrates how and why team members perform tasks and leads by example.
  • Customer Service: Always works to find a way to say “yes.” Serves as client champion and leads team to maintain exceptional service.
  • Conflict Management: Actively addresses conflict and works to create opportunities from it
  • Staff development: Encourages and motivates staff to take responsibility, grow and improve
  • Organization: Able to prioritize and take a systematic approach in completing assignments
  • Technology: Comfortable using a computer and practice management software.
  • Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Experience, Education and/or Training

  • Bachelor’s degree preferred, Associates degree or the equivalent combination of education, training and experience
  • Three years related experience required (health care, veterinary profession, service industry, etc.)
  • Previous experience with managerial responsibilities in veterinary medicine preferred.
  • Veterinary technician certification, licensure and experience preferred.
Employment Application