The primary purpose and function of the Practice Manager is to lead the hospital team in providing the highest quality veterinary care and exceptional client service.
Practice Manager Primary Responsibilities
- Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on daily responsibilities and workflow.
- Function in the practice as a veterinary technician, assistant, receptionist or a combination thereof.
- Identify areas for improvement in “big picture” operational processes and work with Vets Pets management to formulate and implement systemic solutions.
- Partner with Vets Pets management to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate staff.
- Direct, lead and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
- Focus on staff development and involvement to address issues and improve themselves and the hospital.
- Communicate, communicate and communicate. Routinely lead hospital team meetings and one on-one meetings with staff members and doctors.
- Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
- Responsible for overseeing administrative duties including expense management, cash control/banking, loss prevention, office and medical supply ordering, staff scheduling and inventory management.
- Responsible for overseeing facility cleanliness and organization.
- Ensure compliance with all practice policies and procedures and with all local, state and federal laws.
Desired Character Traits
- Warmth and empathy: Easily relates to people and sees from their prospective
- Initiative: Naturally possesses a strong work ethic and seeks responsibility and progress
- Flexible and open-minded: Willing to listen and try new things or others’ ideas
- Cooperation: Enjoys working with others to solve problems and share credit and admit fault
- Positive Attitude: Brushes off negativity and responds well under stress and pressure
- Goal Oriented: Ambitious, driven and enjoys managing for results
- Communication: Constantly listens, relates, encourages and motivates the team
- Leadership: Clearly demonstrates how and why team members perform tasks and leads by example.
- Customer Service: Always works to find a way to say “yes.” Serves as client champion and leads team to maintain exceptional service.
- Conflict Management: Actively addresses conflict and works to create opportunities from it
- Staff development: Encourages and motivates staff to take responsibility, grow and improve
- Organization: Able to prioritize and take a systematic approach in completing assignments
- Technology: Comfortable using a computer and practice management software.
- Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Experience, Education and/or Training
- Bachelor’s degree preferred, Associates degree or the equivalent combination of education, training and experience
- Three years related experience required (health care, veterinary profession, service industry, etc.)
- Previous experience with managerial responsibilities in veterinary medicine preferred.
- Veterinary technician certification, licensure and experience preferred.