Veterinary Hospital Receptionist Job Duties & Responsibilities
The Veterinary Receptionist’s primary duty is interacting with clients and coordinating communication between doctors, techs/assistants, and the clients.
- Provide excellent customer service
- Being attentive to the clients and the needs of their pets.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated, and disgruntled clients.
- Answer and triage phone calls from clients.
- Schedule appointments and schedule procedures.
- Check-in and Check-out clients.
- Managing record requests between other hospitals and specialty practices.
- Assist in cleaning the hospital including but not limited to : keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, cleaning floors, and bathrooms.
- Process payment transactions.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
Receptionists must possess good critical thinking and problem solving skills, compassion, and positive attitude, follow through and excellent communication and teamwork skills. Multi-tasking and accepting constructive criticism is essential. Punctuality is a must.
This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.
If you have questions or concerns about this job description, contact the Practice Manager.