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Hospital Administrator

This will be a newly created position to assume overall operational responsibility for a fast-growing Veterinary Emergency Hospital in the Sandhills Region of NC. This position will enable a more unified, efficient, and organized operation across our multiple teams as we embark on a major strategic expansion.

Ideal Candidate. 

  • Can make decisions quickly and confidently to keep the hospital moving forward
  • Is resourceful and can find solutions to non-standard situations
  • Possesses resilience and can move through and passed difficult situations
  • Enjoys directing and planning daily workflow and operational processes
  • Is skilled in conflict management with the ability to diffuse tense situations
  • Is naturally empathetic and craves connections with team members and clients
  • Enjoys unpredictable fast-paced days with broad responsibilities

Responsibilities. 

  • Oversee and manage a growing team of veterinary professionals from veterinary assistants to veterinarians
  • Function as the daily decision-maker and “go-to” resource to address issues while working to create systems to reduce preventable ones
  • Help develop and optimize workflow into consistent and methodical processes
  • Work closely with Vets Pets’ and hospital leadership to develop a healthy and sustainable organizational structure to reach the full potential of the team and each member
  • Serve as a culture champion and lead by example with a positive “can-do” outlook
  • Guide, manage and develop service line managers and promote a collective effort
  • Continually challenge the ceiling on client experience and team development

Experience and Education

  • 10+ years management experience preferably in a healthcare or veterinary medicine
  • Bachelor’s degree or equivalent experience required
  • Excellent written and verbal communication skills
  • Advanced problem-solving and critical thinking skills with a high aptitude for learning

Hospital and Company Overview

Points East Veterinary Emergency Hospital is an after-hours veterinary (feline and canine) emergency hospital with strong aspirations to grow into a 24/7/365 hospital in the near term. Points East VEH is a trusted and core member of a large and supportive veterinary referral community. Points East VEH is owned by Vets Pets. Vets Pets is a privately owned, North Carolina-based cooperative of hospitals. Points East VEH is a sister hospital to three other emergency focused veterinary hospitals and 20+ general practices all located in central to eastern NC. Vets Pets hospitals practice individuality under the guidance of experienced management and high standards. Vets Pets provides quality veterinary care with an employee-centered management approach. We invest time and resources into staff development and team building creating environments where patients and clients are treated with respect and compassion. We collaborate. We develop. We support. Visit us at www.thevetspets.com to learn more.

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